How is my order shipped?
Bullion Exchanges offers FREE SHIPPING for domestic orders above $99! Orders are shipped using USPS, UPS, FedEx, or Armored Vehicle at our discretion. All orders that total $250 or more require Signature Confirmation upon delivery. Orders are packaged discreetly using shipping labels that do not disclose or give any indication as to the contents inside.
Does Bullion Exchanges offer International Shipping?
Bullion Exchanges does not offer international shipping at this point; we only ship to US addresses and US people. We intend to add international shipping options sometime in the foreseen future. If you are an international prospective buyer, please sign up for our newsletters, as we will notify our mailing list when the international option becomes available.
What are your shipping fees?
Bullion Exchanges offers FREE SHIPPING on domestic orders over $99.
Is it Possible to Track My Package?
A tracking number is provided on all orders, you will receive e-mail confirmation that your order has been placed which will include the tracking number. Once logged into your Bullion Exchanges account the tracking feature can be used to see all tracking information pertaining to your order, as well as the scheduled delivery date. Please allow 24-48 hours for tracking information to be updated once your order has shipped.
Where will my order ship from?
All of our orders are shipped directly from our headquarters in New York City.
How long until my order arrives?
Orders will be shipped within 1-5 business days. Once shipped, orders typically arrive within 1-14 days. Please note that this is an estimation and actual times may vary.
Can I change my shipping address after I have placed an order?
We are unable to change any of the shipping details for credit/debit card orders. If payment is made by check or bank wire, we are able to change your address as long as the item has not yet been shipped.
Is my package insured?
All orders are fully insured by our insurance policy, however orders are only covered while in-transit. Coverage is terminated upon arrival of the package (marked as delivered or notice of signature from the carrier).
What if my products are damaged in transit or do not arrive at all?
Bullion Exchanges will honor requests for refund or exchange, however you must contact the Exchanges Customer Service Department within 7 days of receiving the product. If you wish to exchange a product you may be required to submit photography or other documentation to process the exchange. In the unlikely event that your package is lost or damaged in transit you will receive a refund full refund or replacement product..
Bullion Sales Tax in New York
Due to state and federal law we are obligated to collect 8.875% in sales tax on precious metals, however there are some exceptions on purchases over $1000. Please contact us prior to placing an order if you are a New York State resident and are eligible for tax exemptions..