Frequently Asked Questions
The Bullionaire Club Rewards Program is our rewards program to show our appreciation loyal Bullion Exchanges customers. With each purchase a customer makes, he or she earns Bullionaire Bucks that can be redeemed for a discount off of a future purchase. Bullionaire Bucks are only valid after your payment clears and your items have been shipped. Please keep in mind that your points will expire after 180 days. Click here to learn more about the Bullionaire Club Rewards Program and how to apply your points.
All orders that are placed with us have a no cancellation policy. If you must cancel an order there will be a 10% restocking fee regardless of whether or not the items you ordered are on presale or have shipped yet.
Yes. Click here to see what we are paying for some of the most popular items we buy back. If you do not see the item(s) you wish to sell on this list then please give us a call at (212) 354-1517 and one of our customer service representatives will gladly provide you with a quote.
Pre-sale products are products that we currently do not have available for immediate shipping. The presale date you see is when we expect to begin receiving shipments of that item from the manufacturer. In most cases we will begin shipping presale orders the same day we receive the product. In general all presale orders for an item are shipped within a few days of the intial presale date.
All of our products come with a 100% guarantee of authenticity. Our products are usually purchased directly from the Mint of production or from authorized distributors. We test products that come into our facility with multiple verifiers including the Sigma Metalytics Verifier and an XRF machine. We also have in-house professionals that screen products to detect counterfeits. Certain products come with an Assay Certificate, Certificate of Authenticity or in an Assay Card that also guarantee the product's authenticity.
In order to have a customer service representative place your order for you over the phone, your order must reach our minimum of $500. You may place orders for any amount on our website.
Please carefully inspect the package that you receive from USPS before accepting it and/or signing for it. If the package is damaged please refuse the delivery and this package will be returned back to us. Once the package is returned to us, we will inspect the package and send it again after it has been repackaged. If a customer accepts a package that does not appear to be damaged but upon opening the package some of the contents are damaged or missing, we ask the the customer please take clear photos of the products and send them to [email protected] Our customer service team will review the photos that are sent to us and will get in contact with the customer to find a resolution.
Yes. Our retail store is located at 30 West 47th Street, Store 1, New York, NY, 10036, USA. Please note, there is a minimum of $1,000 for purchases made in our store. Additionally if you are interested in a specific product, we recommend that you call us at (212) 354-1517 to ensure that we have it available for you to purchase in person.
We are open from 9 AM - 5 PM EST Monday through Friday.
All orders are final. You are entering into a legally binding agreement upon checkout and may not cancel a confirmed order once the order has been placed. We provide all of our customers with a refund, return or exchange policy on all items that we sell. The right is limited to seven (7) days from the date on which the customer received his or her order. You must notify the Bullion Exchanges Customer Service Department at [email protected] or at (212) 354-1517 within seven (7) business days from the date that you receive the item and follow the instructions provided to you.
Your order was most likely canceled due to risk prevention measures we use to verify orders. If your order was canceled due to "lack of verification" or for being "high risk" we advise placing another order with check or wire as your payment method.
If you would like to sell to us, you must sell a minimum of $1000 of precious metals and/or rare coins. Please note that our displayed Buy Back prices are only guaranteed for transactions $5,000 and over. Additionally, when selling an amount under $5,000, a $25 processing fee will be assessed. Bullion Exchanges is committed to providing you with a hassle-free selling experience with price guarantees and no hidden fees.
We do not offer or make any price adjustments any our products. However, we do encourage you to frequently check our On Sale page for great deals. We offer volume pricing on most products, and you may apply your Bullionaire Bucks on your order for a further discount.
State law requires New York State residents to pay 8.875% sales tax for all silver orders under $1,000 (this includes shipping within New York State, in-store pickups, and purchases at our retail location). If you believe you were charged for taxes incorrectly please contact our customer service team so that we can assist you with this issue.
If you find a product we are selling currently being offered at a better price by one of our competiors please give us a call at (212) 354-1517 and we will check to see if we are able to match or beat their offer.
We do not make any price adjustments to any orders after they have been placed. The spot prices for precious metals change every second while the market for trading is open. Just as we would never adjust the price for an order if the spot prices of precious metals were to rise, we would not adjust the price for an order if the spot prices of precious metals were to fall. Once you add the product to your cart, the price will hold for 3 minutes before adjusting to the most current pricing.
Depending on your payment method, we may have to pay a fee to process the transaction. Different payment methods have different fees associated with them. Instead of charging a higher price for all payments to cover the fees associated with only a couple payment methods, we like to pass any savings possible to our customers. Thus, some payment methods have lower or no fees.
We accept checks, money orders, wire transfers, Bitcoin, Paypal, and major Credit Cards for all orders over our website.
Unfortunately, we do not accept echecks or ACH payments at this time.
Your credit card is required in order to lock in the prices of the products you wish to buy. Because the prices of precious metals are always fluctuating, we put a 10% hold on a credit card untill we have received payment from you and it has cleared into our accounts. Once your payment has been received and has cleared, the 10% hold that was placed on your card will be released and will be removed from your credit card statement. Please keep in mind, our insurance policy requires us to allow money orders/certified checks 3 business days to clear and personal/bank checks 5 business days to clear.
We do not make any price adjustments to any orders after they have been placed. The spot prices for precious metals change every second while the market for trading is open. Just as we would never adjust the price for an order if the spot prices of precious metals were to rise, we would not adjust the price for an order if the spot prices of precious metals were to fall. We also cannot accept any cancellations for an order due to spot price fluctuations unless you agree to a 10% restocking fee.
Yes. We accept Bitcoin as a form of payment for orders placed on our website. We do not accept Bitcoin at our retail location. However, you can purchase online with Bitcoin and choose to pick up your order in our store.
Because different payment methods have different fees associated with them we are unable to change the payment method for an order after it has been placed. However, if you wish to mail a check instead of sending a wire transfer or vice versa, please inform us and we will be able to make the change for you and send you the appropriate instructions for sending payment to us. If you must change your payment method please give us a call at (212) 354-1517 so that our customer service team can try to assist you.
In most cases, declined credit card transactions are declined by the card issuing bank. Bullion purchases are sometimes automatically flagged and declined by banks as a security measure. We advise you to call your credit card company and let them know that you are trying to purchase precious metals and that there is no fraudulent activity occuring on your account.
For security purposes, we do not save any payment information that is used to purchase items from our website.
Yes. If you would like to receive an email when an item currently out of stock becomes available again, please press the "Notify Me" button that is in that listing and enter your email.
American Eagle coins will only feature a mintmark on the coin itself when if they are proof or burnished coins. The regular bullion coin does not have a mintmark on it.
NGC and PCGS both guarantee the grades they assign each coin. If you believe your coin has been graded incorrectly please contact NGC or PCGS respectively and they will reassess your coin as per their terms.
Both NGC and PCGS are both highly reputable grading companies. Customers may have preferences based on previous experience but we will not claim that one service is better than the other.
BU, or Brilliant Uncirculated, can mean different things depending on the type of coin it is describing. When referring to classic or vintage coins, BU means that the coin would grade a 60 or higher on the Sheldon scale. When referring to modern coins, BU generally means that the coin has eye appeal close to or equivalent to that of a coin freshly minted. Please keep in mind that the claim that any milk spots, toning or damage immediately removes a coin from the BU designation is incorrect.
We process and ship most orders within 1-5 business days after payment for the order has cleared. Certain products like presale items may take longer. Our timeframe for processing and shipping orders is only an estimate and not a guarantee.
We ship most packages through USPS. There may some cases where UPS or FedEx are utilized to ship an order. All of our packages are carefully packed and shipped with discreet labels. All packages, no matter what size, are shipped with a tracking number that is automatically emailed to the customer so that he or she can follow the package's progress.
We are only able to change the addresses for orders that have been paid for using a check/money order, a wire transfer, or Bitcoin. If you used a credit card or PayPal to pay for your order we are unable to change the shipping address for security and insurance reasons.
At this time we do not ship any products outside of the United States.
All packages that are valued over $750 will automatically require a signature for delivery. If your order is less than $750 and you would like to request that it be shipped with signature confirmation, please contact our customer service team.
We cannot edit or change any orders once they have been placed. This includes adding or taking out any particular item from an order. If you would like to add more items to an order you have already placed, please place a new order with the new items you want to order. We will then do our best to combine both of your orders into one shipment before it leaves our facility.
If you would like to have your order expedited, please give us a call at (212) 354-1517 so we can provide you with any expedited shipping options that might be available for your order.
Shipping is free for all orders over $99. If your order is less than $99 there will be a $7.99 shipping charge added to your order.
Every package that we ship will have a tracking number associated with it. The tracking number will be emailed to you once your package has been picked up from our shipping facility by the courier.
We insure all pacakges that are shipped from our facility through a third party insurance company. All packages are covered by our insurance until they are marked as delivered in their tracking information.
If you would like to sell to us, please call us at 212-354 1517. Prices are locked in based on our price quote for your items and will require a 10% credit card deposit. This 10% authorization will be released upon our receipt of the metals. If we don’t receive the products within 5 business days, we reserve the right to charge the 10% deposit as per our Market Loss Policy in our Terms and Conditions. Once you lock in your products, you will receive an email confirmation of your purchase order.
If you would like a price quote on your items, please call us at 212-354-1517. Our experts will appraise your valuables and make you an offer that reflects their current market value.
We recommend USPS Priority Mail or Registered Mail and that you insure the package for its full value, with signature upon delivery. You can ship your items to BE Books, PO Box 4750, New York, NY 10185. Please use tape, packing paper, or bubble wrap to securely package your items so they do not rattle around in transit.