Question 1

How is my order shipped?

Accepted Answer

Bullion Exchanges offers FREE SHIPPING for all orders above $499! Orders are shipped using USPS, UPS, FedEx, or Armored Vehicle at our discretion. All orders that total $1000 or more require Signature Confirmation upon delivery. Orders are packaged discreetly using shipping labels that do not disclose or give any indication as to the contents inside.

Question 2

Does Bullion Exchanges offer International Shipping?

Accepted Answer

Bullion Exchanges does not offer international shipping at this point; we only ship to US addresses and US people. We intend to add international shipping options sometime in the foreseen future. If you are an international prospective buyer, please sign up for our newsletters, as we will notify our mailing list when the international option becomes available.

Question 3

What are your shipping fees?

Accepted Answer

Bullion Exchanges offers FREE SHIPPING on all orders over $499.

Question 4

Is it Possible to Track My Package?

Accepted Answer

A tracking number is provided on all orders, you will receive e-mail confirmation that your order has been placed which will include the tracking number. Once logged into your Bullion Exchanges account the tracking feature can be used to see all tracking information pertaining to your order, as well as the scheduled delivery date. Please allow 24-48 hours for tracking information to be updated once your order has shipped.

Question 5

Where will my order ship from?

Accepted Answer

All of our orders are shipped directly from our headquarters in New York City.

Question 6

How long until my order arrives?

Accepted Answer

Orders will be shipped within 1-5 business days. Once shipped, orders typically arrive within 1-14 days. Please note that this is an estimation and actual times may vary.

Question 7

Can I change my shipping address after I have placed an order?

Accepted Answer

We are unable to change any of the shipping details for credit/debit card orders. If payment is made by check or bank wire, we are able to change your address as long as the item has not yet been shipped.

Question 8

Is my package insured?

Accepted Answer

All orders are fully insured by our insurance policy, however orders are only covered while in-transit. Coverage is terminated upon arrival of the package (marked as delivered or notice of signature from the carrier).

Question 9

What if my products are damaged in transit or do not arrive at all?

Accepted Answer

All bullion sales are final. Customers who no longer wish to keep a bullion item may sell it back to us under our Buyback Policy.If your order arrives damaged or materially not as described, you must contact Bullion Exchanges Customer Service at customerservice@bullionexchanges.com within three (3) calendar days of delivery and include clear images of the item. All claims are reviewed and evaluated at Bullion Exchanges’ sole discretion.If an order is lost in transit, you must notify Bullion Exchanges within two (2) business days of any delivery issues so we can open a case with the courier. Courier investigations typically take 5–7 business days to conclude.

Question 10

Bullion Sales Tax

Accepted Answer

Bullion Exchanges collects sales tax on orders shipping to select states. As sales tax laws differ by state and county, we recommend reviewing our helpful Sales Tax Information Chart before completing your purchase.

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