Terms & Conditions

LAST MODIFIED DATE: May 18, 2026

 

By accessing the website BullionExchanges.com and other services provided by Bullion Exchange LLC, you agree to the terms and conditions set forth below. This is a legally binding agreement made between Bullion Exchange, LLC and you personally or if applicable, an agreement on behalf of another individual for whom you are accessing this site. By entering the website or creating a profile, you consent to have this agreement provided to you in electronic form. These terms and conditions apply to all purchases and sales with Bullion Exchange, LLC, whether made through the website, by telephone, or through other methods.

This User Agreement is effective as of November 30th, 2013, for all users of this website. Because this agreement contains legal obligations, please read it carefully before proceeding. Bullion Exchange, LLC  conducts business as (dba) Bullion Exchanges and will be referred to as Bullion Exchanges hereafter.

Before placing any orders to purchase or sell with Bullion Exchanges, you must first read and accept all of the terms and conditions in our user agreement. By using our website, you acknowledge without limitation that you have read, understood, and agreed to the terms of this agreement. If you do not agree to the terms of this agreement, disclaimers, disclosures, or any other supplemental information on this website then you must immediately leave the website.

Bullion Exchanges reserves the right to make any necessary changes to these terms and conditions at any given time without notification. Upon use of bullionexchanges.com, you agree and accept that Bullion Exchanges may change the terms at any time. Also, you agree that we may make any changes to the website at our sole discretion, for any reason without providing notice. If you use our website after we have posted a change to the Terms and Conditions, then you have agreed to the new Terms and Conditions that are present in the most recent version of our Terms and Conditions. 

 

Disclaimers:

By entering Bullion Exchanges’ website you acknowledge that you are the individual making all of your own purchasing and/or selling decisions and that we are not influencing or making recommendations regarding how you conduct your sales or purchases with us. Also, by entering the site and purchasing from or selling to Bullion Exchanges, you acknowledge that you are aware of and assume all of the risks associated with purchasing or selling precious metals and assume sole responsibility. You also agree that Bullion Exchanges is not liable or responsible for any of those risks.

In addition to the other rights and remedies available to Bullion Exchanges, in the event of any failure by you to comply with this User Agreement, Bullion Exchanges reserves the right to charge the credit card which you have provided to Bullion Exchanges. This includes, without limitation, any and all market losses incurred by Bullion Exchanges including fees and market losses for purchases or sales you choose to cancel as a result of price and market fluctuations. You expressly authorize Bullion Exchanges to charge your credit card for all of such amounts. 

 

Limitation of Liability:

To the fullest extent permitted by applicable law, Bullion Exchanges, its directors, officers, employees, agents, affiliates, and partners shall not be liable for any direct, indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to:

• Your access to or use of the Bullion Exchanges website.

• Any failure or delay in the performance of Bullion Exchanges, including delays in shipping or processing transactions.

• Errors, inaccuracies, or omissions in any information provided on the website.

• Your reliance on the information, content, or materials presented on the website or through any communications with Bullion Exchanges.

This limitation applies to all damages, including but not limited to loss of profits, data, goodwill, or other intangible losses, even if Bullion Exchanges has been advised of the possibility of such damages.

Your sole and exclusive remedy for dissatisfaction with the website, products, or services is to discontinue using the website and its offerings.

 

Risks:

Bullion Exchanges does not sell items as investments and does not offer investment advice.  Bullion Exchanges expresses no opinion on the soundness of any of your purchases. We do not offer recommendations, as purchasing bullion or coins is speculative and unregulated. The contents of this website are for reference use only and do not constitute the rendering of legal, financial, or investment advice.

We also do not guarantee profits on the items that you purchase. Like most investments, purchasing bullion and coins involves risk. The value of your bullion and coins can fluctuate up or down due to various conditions and economic factors. Since investing in precious metals can be risky and the value of your bullion and coins can fluctuate drastically, purchasing these items may not be suitable for everyone. You should understand all the risks associated with investing in bullion and coins before buying or selling to Bullion Exchanges in order to make informed and knowledgeable decisions. Prices that are seen on our website are not to be used as a value guide as the prices are determined at our discretion. 

 

Website Content:

The contents on this website are solely intended for informational purposes. Occasionally, information on the website may contain inaccuracies, typographical errors, or other omissions that may relate to availability, pricing, or product descriptions. Images used on the website may be stock images and may not depict the exact product you receive. Bullion Exchanges strives to ensure accuracy on all website content, but it is the customer’s responsibility to evaluate the accuracy of all the available content on the site before engaging in any transactions.

The Bullion Exchanges website and services may include links to third-party websites, applications, or services that are not owned, operated, or controlled by Bullion Exchanges. By accessing these third-party resources, you acknowledge and agree that Bullion Exchanges is not responsible or liable for the content, accuracy, policies, practices, or availability of these external websites, applications, or services. Your interactions with such third-party resources are solely at your own risk, and we encourage you to review their terms and privacy policies before engaging with them. 

 

Account Registration:

To create an account on Bullion Exchanges, and to purchase, sell or use this website, you MUST be at least 18 years of age. When entering the website you represent and warrant that you are of legal age, and you have the knowledge and experience to make an informed decision when buying from or selling to Bullion Exchanges.

When creating an account, placing an order, or selling through our website at  https://bullionexchanges.com/, you are agreeing to receive email and/or text notifications. You can opt-out by contacting our customer service team.

When you register and create a profile with Bullion Exchanges, you will also be asked to create a password. This password will be used to access our website in order to purchase products. It is your responsibility to keep your email and password confidential.

When registering, you are agreeing that you are solely responsible for all activities and transactions that occur under your account. Please use caution when accessing the account from a public or shared computer so that your password and personal information are not viewable to others. To ensure the security of your account and information, please make sure to log out of your account at the end of each session. Bullion Exchanges is not liable for any damages or losses that may arise from your failure to comply with the provisions above. 

Additionally, you agree to promptly notify us of any unauthorized use of your account credentials, unauthorized access to your account, or any other security breach. By taking immediate action, you can help safeguard your account and minimize potential risks.

 

Bullionaire Bucks:

• Bullionaire Bucks is the reward system that Bullion Exchanges offers on all purchases made directly through BullionExchanges.com. The customer will receive one (1) Bullionaire Buck for every $2 dollars spent. Purchases made directly at the retail store, or online on our Walmart or eBay Stores will not qualify for Bullionaire Bucks.
• 1,000 Bullionaire Bucks is equivalent to $1 USD.
• Military Discount Program: Eligible members earn double Bullionaire Bucks on all qualifying purchases made through BullionExchanges.com.
• Bullionaire Bucks will be available for use once the order has shipped and is marked as “Complete”. Bullionaire Bucks expire after 180 days of attainment, and a notification email will be sent 30 days before the expiration date.
• It is the customers responsibility to monitor the expiration date of their accumulated Bullionaire Bucks. The amount of points available and their respective expiration date is displayed on the account when logged in through Bullionexchanges.com. Bullion Exchanges will not reinstate or extend the availability of any Bullionaire Bucks.
• Bullionaire Bucks cannot be transferred to other accounts or sites. They can only be used under the account for which the order was placed. Points can be applied during checkout where the customer will be required to enter the number of Bullionaire Bucks they wish to use for that specific transaction.

 

Pricing:

• All prices quoted on our website are in U.S. Dollars.
• Most of our products are bullion products which are constantly changing in price. As a result, the final prices of your items will be determined at the time of checkout in the “Checkout” section. Once your reach the checkout page, you will have 3 minutes to submit your order, or the prices will then readjust after the interval has elapsed.  
• While we strive to ensure that all of our inventory, information, and prices are kept current, discrepancies may occur at times due to product availability, changing market conditions, and typographical errors.
• If an item is priced improperly due to an error in pricing or information, Bullion Exchanges reserves the right at its sole discretion to cancel or refuse any orders placed on the item. We will notify you via email of such cancellation, and we do apologize if situations like this arise.
• We do not offer or make price adjustments based on the market fluctuations of precious metals or any other reason. In case the price of the product goes up, we will not attempt to charge you any additional funds. Similarly, if the price of the item goes down, we do not credit you the difference. Furthermore, the premiums of all products on the Bullion Exchanges website are subject to change due to market conditions. In the event of a change in premium, before a transaction is complete, Bullion Exchanges will not credit the difference nor request additional funds.
  

 

Order Policy and Procedure:

• Upon placing an order to buy or sell precious metals with Bullion Exchanges, you have entered into a binding and legally enforceable agreement. The submission of an order confirms your agreement to the policies and procedures outlined in the Terms and Conditions.
• To reserve and lock in a price for an order using a physical check or wire transfer as payment, a 10% deposit with a credit or debit card is required. Orders placed by BitPay or eCheck (ACH) do not require a deposit, and prices will be locked upon successful order submission.
• Purchases made by Credit Card and PayPal are reserved and locked in immediately after the order has been successfully placed on our website. By purchasing with this payment method, you expressly authorize Bullion Exchanges to capture complete payment prior to shipment.
  

 

Verification:

We are an AML-Compliant business, and in accordance with government regulations, we may ask for additional documents and verification.

Bullion Exchanges reserves the right to refuse or cancel any order reviewed by our Compliance Team that is deemed questionable or has the potential risk of being fraudulent.

 

Chargeback Policy:

• You agree not to file a credit card, debit card, or PayPal chargeback regarding any purchase and abide by the dispute resolution procedures listed.
• If you violate this agreement and file a chargeback, you agree to reimburse us for any costs incurred in investigating and responding to the chargeback, including our actual costs paid to the credit card processor, banks, and or third parties.
• Furthermore, you acknowledge that these costs will be added to the original amount of the order and that this total amount will then be immediately due and payable.
  

 

Fraud:

If any website order is deemed to be fraudulent, Bullion Exchanges reserves the right to provide all records, with or without a subpoena, to any law enforcement authorities, banks, and credit card issuers for investigation. We also reserve the right to work with all appropriate law enforcement agencies to prosecute offenders of the law.

 

Market Loss Policy:

Upon placing an order to buy or sell precious metals with Bullion Exchanges, you agree that you will be liable for any market loss that is incurred for any cancellations and or returns. If market gains were to be incurred on a refund, those gains shall remain the property of Bullion Exchanges. 

 

Collections Expense:

In the event that Bullion Exchanges has to take any action against a customer to enforce your obligations under this User Agreement (including, without limitation, turning your account over to a collection agency or a lawyer for collection), the customer shall pay all of the costs and the expenses incurred by Bullion Exchanges. This includes without limitation, reasonable attorney fees in connection with such actions. 

 

Cancellation Policy:

Due to the volatile nature of the bullion market, all gold, silver, platinum, and palladium bullion sales are final. You enter into a legally binding agreement once the order is submitted and confirmed, and you may not cancel or modify the order afterward. If the customer still insists upon cancellation after the order is placed, the 10% deposit held for check/wire orders WILL be collected. If the customer paid by Credit Card, Debit Card, or Paypal, a 10% fee will be charged to their source of payment and a 90% refund will be issued. If Market Loss occurs, the customer will be charged the market loss for the order. Furthermore, the sale of non-bullion items will also incur a 10% fee, which will be reflected in the refund.

At Bullion Exchanges, we reserve the right, at our sole discretion, to cancel, delay, refuse shipment, or recall any transaction from the shipping carrier if there is reason to suspect fraudulent activity. Additionally, if fraud is suspected, we may cancel your account. We also reserve the right to refuse or cancel any transaction for any reason or without reason, regardless of payment method or price confirmation. This may include, but is not limited to:

• Orders we determine to be questionable, suspicious, or pose a significant risk.

• Situations where the confirmed price was incorrect.

• Instances where payment is not received within the specified timeframe.

In the event an order is canceled, we will notify you promptly of the cancellation. This policy ensures a secure and reliable transaction environment for all our customers.

 

Return Policy:

• All bullion sales are final. Bullion Exchanges does not accept returns on bullion products. Customers who no longer wish to keep a bullion product may sell the item back to Bullion Exchanges in accordance with our Buyback Policy. Buyback pricing is based on prevailing market conditions at the time of sale.
• Claims that an item was received damaged or materially not as described must be reported to Bullion Exchanges Customer Service within three (3) calendar days of delivery by emailing customerservice@bullionexchanges.com. Bullion Exchanges reserves the right, in its sole discretion, to determine whether a claim qualifies for review and to approve or deny any return or remedy.
• Shipping and handling charges are non-refundable. Customers are solely responsible for all applicable taxes, return shipping costs, insurance, and handling fees.
• Bullion Exchanges charges a 10% of the total purchase price as a restocking fee on all orders that are returned. Also, when returning bullion products, the customer may be required to pay additional market loss penalties at the discretion of Bullion Exchanges. If market gains were to be incurred on a refund, those gains shall remain the property of Bullion Exchanges.
• Return to Sender - Customers are responsible for monitoring tracking information to ensure successful delivery. If a shipment is returned to sender for reasons not attributable to the carrier, the customer will be responsible for all reshipment costs, including shipping, insurance, and any carrier-imposed fees.

 

Shipping:

• The minimum order for free shipping is $499, and any order under $499 will be charged a flat rate of $7.99. Items that are in stock (not on pre-sale) are usually shipped within 5 business days of receiving cleared payment. During times of high volume of orders or holiday closures, our processing and handling time frame may increase beyond our normal 5 business day time frame.
• Bullion Exchanges strives to protect your shipments by using discreet shipping labels and not disclosing the contents of the shipment. When your items are shipped you will receive an email confirmation containing tracking information for your shipment.
• We provide insurance free of charge on every package. Our insurance only covers items that are lost or damaged in transit.
• We do not ship to any forwarding facilities, drop locations, or non-USPS mail services such as UPS stores, Mail Boxes, etc. If you ship your order to any of these locations, you acknowledge that the insurance is waived on your shipment.
• Bullion Exchanges ships with FedEx, United States Postal Service (USPS), and UPS, at its discretion. Please note, that shipments with PO Box addresses may be required to ship with USPS Registered Mail, and/or may require a residential address. Additional shipping fees may apply to orders that are required to ship with USPS Registered Mail.
• Address Changes and Shipment Redirects - For security purposes, once an order is in transit, Bullion Exchanges cannot change the shipping address, redirect the shipment, or have the package held at a pickup location. Orders must be delivered to the shipping address provided at checkout.

Delivered not Received - Once the tracking information indicates that the package has been delivered to the designated address, the buyer assumes the risk of loss. Bullion Exchanges is no longer liable for the package from that point forward. It becomes the customer’s responsibility to ensure the package's security after delivery. Bullion Exchanges will not be responsible for reimbursements or insurance claims on packages that are shown as successfully delivered to the designated address.

Lost In Transit - If an item is lost in transit, Bullion Exchanges is required to wait out a 15-day time frame before filing a claim. After the claims process is complete, Bullion Exchanges reserves the right to either reship your item or provide you with a refund.

Damaged - If the package arrives damaged, the delivery must be refused and returned to the sender. Failure to do so will result in a loss of actionability on Bullion Exchanges’ part. 

We do not ship internationally. We only ship to the United States excluding Hawaii and Puerto Rico.

 

Phone Order Policy

When placing an order over the phone, the minimum amount required is $500. We urge all customers to place their orders through the website. Our customer service team may not accept Credit Card, Debit Card, or PayPal payments over the phone. Our customer service cannot process eCheck (ACH) payments over the phone. 

Payment Options:

 

• Bullion Exchanges does not accept cash or money orders for delivery orders.
• Bullion Exchanges requires that all payments be made by PayPal, Bitcoin, credit card, debit card, bank wire, personal check, certified check, cashier’s check, online bill payments in check form, or eCheck(ACH). Please make sure to read and follow all the terms of your chosen payment method to ensure that payment is successful.
• A wire transfer/check/eCheck order will receive a 4% discount which will be applied and calculated in the cart total at checkout. Some items are not eligible for wire discounts and we reserve the right to refuse the wire discount under certain circumstances.

 

Credit Cards:

• By purchasing on our site, you expressly authorize Bullion Exchanges to capture your credit or debit card payment before shipment.
• Visa, MasterCard, Amex and Discover cards are accepted forms of payment. The total transaction must be less than $10,000 for any credit card orders.
• Credit Card or Debit Card transactions are required to ship to the address associated with the cardholder. Please be mindful that all credit card orders must have the same billing and shipping address. If you'd like to have your package shipped to a different address, please process the order with the check/wire, or eCheck (ACH) payment option.
• Bullion Exchanges takes the privacy of our customers very seriously. We do not electronically store credit card information for security reasons.
  
• Bullion Exchanges reserves the right to cancel or further verify Credit Card, Debit Card, or PayPal purchases if the total amount exceeds $10,000 within 2 weeks of using these payment methods.

 

Paypal:

• We accept PayPal for most transactions. All PayPal orders require both the billing and shipping addresses to be verified and confirmed. The transaction amount cannot exceed $10,000.
• Bullion Exchanges reserves the right to cancel or request further verification for Credit Card, Debit Card, or PayPal purchases if the account exceeds $10,000 within 2 weeks of using these payment methods.

 

Cryptocurrency: 

• We accept Cryptocurrency as a payment method via Bitpay. When selecting this payment method, a discount of 3% is applied to the item's full price. Our current maximum order for Cryptocurrency is $100,000. Payments may clear within one hour or take as long as 24 hours, depending on the speed of the cryptocurrency network.
• Bullion Exchanges accepts all cryptocurrency wallets supported by Bitpay.
• All customers are subject to provide additional verification to confirm their identity. 

 

Wire Transfer:

• Bullion Exchanges accepts wire transfer payments on orders totaling over $2,000 and below $750,000. Please note, wire transfer payment orders cannot exceed $750,000. Bullion Exchanges can accept one (1) wire transfer payment for multiple orders if the transactions adhere to the policies and procedures outlined. 
• All orders totaling above $750,000 need to be placed via bank wire during Bullion Exchanges’ business hours (Monday-Friday, 9:00 AM-5:00 PM Eastern Time) with one of our traders.
• To reserve and lock in a price using this payment method, a 10% deposit with a credit or debit card is required. This deposit must be made with one of the accepted credit cards listed above. The 10% deposit is released upon receipt of the wire transfer payment. The 10% deposit is non-refundable if the transaction is canceled or if payment is not received within the allotted time frame.
• All wire transfer payments must be received within three (3) business days of order placement. If the wire transfer payment is not received within three (3) business days, Bullion Exchanges reserves the right to collect the 10% deposit, and your order and lock-in price will be canceled. 
• If there are any additional losses as a result of nonpayment that exceed the 10% deposit amount, the customer will be liable for those losses and will be charged accordingly using the credit card or debit card on file. 
• If the sender of the payment does not match the order details, we may ask for additional information to verify the account. Failure to provide additional verification information will result in order cancellation. 
• The Anti-Money Laundering Compliance Program does not allow the receipt of money from outside of the US. Therefore, we are unable to accept international wire transfer payments. If an international wire payment is received, the payment will be rejected and sent back to the sender. 
• Please note, that ACH Transfers are not wire transfers and will not be accepted as such. To pay with ACH, please use the eCheck (ACH) payment method during checkout.
  

 

Checks:

Bullion Exchanges accepts physical check payments on orders totaling over $300 with a maximum of $25,000. If multiple orders are submitted within a short period of time exceeding $25,000, the customer will be required to submit a wire transfer payment.

Checks Accepted: Personal check, certified check, cashier's check, and online bill payment in check form.

• Bullion Exchanges reserves the right to hold and wait for the clearing of all check payments for five (5) to ten (10) business days before shipment.
• Bullion Exchanges does NOT accept money orders or cash payments on delivery orders. 
• To reserve and lock in a price using this payment method, a 10% deposit with a credit or debit card is required and must be made with one of the accepted credit cards listed above. The 10% deposit is non-refundable if the transaction is canceled or if payment is not received within the allotted time frame. Once the check payment is deposited and cleared, the 10% deposit is released back to the original credit or debit card used to lock in the transaction.
• The check payment must be postmarked no later than two (2) business days after the order is submitted. The check payment must be received within ten (10) days of the order date. It is the customers’ responsibility to notify Bullion Exchanges to prevent the order from being canceled if there is a delay in the mailing of the check payment.
• If there are any additional losses as a result of nonpayment that exceed the 10% deposit, the customer will be liable for those losses and will be charged accordingly to the credit card that was left on file for the deposit.
• For bounced check payments, the customer will be required to submit a replacement check with an additional $30 to the original total to cover the bank fee. Bullion Exchanges reserves the right to cancel the order and charge cancellation fees, or bill the payable balance to the credit/debit card on file for bounced check payment. 
• Bullion Exchanges is an AML-Compliant business and may ask for additional documents to verify check payments received. Checks payments that do not match the account holder or order details will require additional documentation and verification. 

 

eChecks(ACH):

• Bullion Exchanges uses Plaid’s ACH processing system to receive direct payments. For minimum and maximum amounts allowed for ACH/eChecks, please refer to the top of the checkout page.
• Bullion Exchanges reserves the right to hold and wait for the clearing of all eCheck (ACH) payments for five (5) to seven (7) business days before shipment.
  
• To place an order using eCheck (ACH), choose “ACH/eCheck” as your payment method during the checkout process. During checkout, once you have reached the eCheck(ACH) section, please select your banking institution and enter the login credentials when prompted. Returning customers using this payment method will have the option to select their desired bank account from a drop-down menu for a quicker and more efficient checkout experience.
• In the instance of a bounced eCheck (ACH) payment, the customer will be required to submit a physical check or wire transfer payment with an additional $30 to the original total.
• Bullion Exchanges reserves the right to cancel or further verify ACH (eCheck) purchases if the account exceeds $25,000 within 2 weeks of using this payment method.
• Bullion Exchanges is an AML-Compliant business and may ask for additional documents to verify eCheck (ACH) payments.

 

In-Store Pickups:

• Bullion Exchanges accepts in-store pickup purchases when submitting an order through the website as a check, eCheck (ACH), or wire transfer payment.
• Credit Card, Debit Card, or PayPal payments are not accepted for in-store purchases.
• The order minimum requirement is $1,000. If the order does not meet the in-store pickup minimum, a $25 fee will be applied to the total.
• All in-store pickup orders will abide by the New York State sales tax laws. If a sales tax is required on the purchase, the sales tax will be applied.
• It is the customer's responsibility to contact Bullion Exchanges to confirm that the order is available for pickup before visiting the store. All customers will be required to present a valid government-issued identification matching the name on the order at the time of pickup.

 

Buyback - Sell to Us:

• Bullion Exchanges purchases a variety of products that are precious metals such as gold, silver, platinum, palladium, rhodium, and even other items like scrap metal.
  
• When selling, Bullion Exchanges applies a $25 processing fee to purchase orders under $7,500, and a $50 processing fee to purchase orders under $1,000. 
• Payment will be issued in the form of a physical check, eCheck via email, or a wire transfer payment. All wire transfer payments will be subject to a $25 fee which will reflect on the payment. Payment is issued within 3 to 5 business days upon receipt of the metals.
• To lock in the item and price quote, a 10% deposit with a credit or debit card is required and must be made with one of the accepted credit cards listed above. The 10% deposit will be released upon receipt of the metals. Bullion Exchanges will not adjust the lock-in prices due to market fluctuations.
• If the customer fails to provide the product within the allotted time frame or chooses to cancel the transaction, the 10% deposit will be collected and is non-refundable. In addition, the customer will be responsible to submit payment for any market losses that exceed the 10% deposit.
• The customer is responsible for shipping the product to Bullion Exchanges. The tracking number for the shipment must be provided within two (2) business days of lock-in confirmation or the customer will be charged for any Market Losses. The customer can also visit our retail store in New York to provide the merchandise.
• Customers are solely responsible for the Buyback products they ship to Bullion Exchanges.   Bullion Exchanges is not responsible or liable for products that are lost or damaged in transit, whether being shipped to or from Bullion Exchanges.
• Bullion Exchanges reserves the right to make price adjustments due to internal human or technological errors, as well as price adjustments due to damaged packages and/or product discrepancies not described by the customer in regard to type, quantity, condition, or grade, upon arrival at our facility.
  

 

Indemnification: 

You agree to indemnify and hold harmless Bullion Exchanges and its affiliates, directors, partners, managers, officers, and shareholders from and against any and all costs, damages, expenses, liabilities, and obligations, including, without limitation, reasonable attorney fees, that you may incur as a result of, or in connection with the use of this website or any violations that may arise from this agreement and or use of our website.

 

Force Majeure: 

If Bullion Exchanges cannot perform any obligation hereunder as a result of any event that is reasonably beyond its control. Bullion Exchanges’ delay or failure to perform such obligation shall be excused and Bullion Exchange shall not be liable for any damages as a result of, or in connection with, such delay or failure to complete the transaction.

 

Termination of Use: 

Bullion Exchanges reserves the right and sole discretion to suspend or terminate access to or part of its website at its discretion without any notice or reason. Once suspended or terminated from the use of our website, your right to use our site ceases immediately. Bullion Exchanges will not be liable to the customer or any third party for any damages or claims arising from the termination or suspension of your account. Also, any fraudulent, illegal, or abusive activity may be referred to appropriate law enforcement authorities at our discretion.

 

Arbitration Agreement: 

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO RESOLVE CERTAIN CLAIMS WITH BULLION EXCHANGES THROUGH BINDING ARBITRATION AND LIMITS THE WAY YOU CAN SEEK RELIEF. UNLESS YOU OPT OUT AS DESCRIBED BELOW, YOU WILL NOT BE ABLE TO BRING CLAIMS IN COURT OR HAVE A JURY TRIAL. THIS SECTION ALSO PROHIBITS CLASS OR REPRESENTATIVE ACTIONS IN ARBITRATION, EXCEPT AS SPECIFIED HEREIN.

The following terms are designed to streamline the resolution of disputes while minimizing financial and procedural burdens for all parties involved.

Claims Covered by Arbitration

This section applies to all claims, disputes, controversies, or causes of action between you and Bullion Exchange, LLC (collectively, "the Parties") that arise from or relate to:

• These Terms and Conditions.

• The use of our services or transactions.

• Privacy, data security, or any legal theory under contract, tort, statute, fraud, misrepresentation, or otherwise.

Excluded Claims:

• Claims brought in small claims court where permitted.

• Claims for injunctive or equitable relief for intellectual property issues or Terms violations.

Waiver of Jury and Class Actions

The Parties agree to resolve claims individually:

• No Class Actions: You and Bullion Exchanges waive the right to participate in class, collective, or representative proceedings, whether in arbitration or court.

• No Jury Trials: You waive the right to a trial by jury for any claim covered by this section. If the class action waiver is deemed unenforceable, all claims must be resolved in court, not arbitration.

Opting Out of Arbitration

You may opt out of this arbitration agreement:

By choosing to opt out of binding arbitration, you agree to resolve any Claims in accordance with the provisions outlined in these Terms and Conditions.

• Deadline: Within 30 days of first accepting these Terms.

• How to Opt Out: Send an email to customerservice@bullionexchanges.com or mail a notice to Bullion Exchanges, 30 West 47th Street, Store 1, New York, NY 10036. Your notice must include:

1. Full name and address.

2. Clear intent to opt out of binding arbitration.

Arbitration Notice and Process

Before initiating arbitration:

1. Notice: Send a written claim notice ("Notice") to Bullion Exchanges at:

• Email: customerservice@bullionexchanges.com

• Certified Mail: Bullion Exchanges, 30 West 47th Street, Store 1, New York, NY 10036.
  Your Notice must include:

• Name, address, and contact details.

• Nature and basis of the claim.

• Specific relief sought.

2. If Bullion Exchanges intends to initiate arbitration, we will send a Notice to the most recent billing address associated with your account. This Notice will follow a format similar to the one outlined above.

3. Response Period: Both Parties will attempt to resolve the issue within 30 days of receiving the Notice.

If no resolution is reached:

• Arbitration Initiation: Claims are submitted to binding arbitration through JAMS under the JAMS Comprehensive Arbitration Rules & Procedures and Consumer Arbitration Minimum Standards. Visit www.jamsadr.com for more details.

• Arbitrator Selection: The Parties will select a single neutral arbitrator as per JAMS Rules.

• Location: Arbitration will take place in New York County, NY, unless otherwise agreed or requested in your Notice.

Confidentiality

All arbitration proceedings, evidence, and outcomes will remain confidential unless disclosure is required by law.

Payment of Fees

For arbitration initiated by you:

• You will pay up to $250 in filing fees as a consumer. Bullion Exchanges will cover all other JAMS fees, including case management and arbitrator fees.

• Bullion Exchanges will pay all arbitration-related fees for claims it initiates.

• In cases deemed frivolous or improperly filed, the arbitrator may require the claimant to cover the opposing party's fees and costs, except for claims filed by California residents.

Coordinated Filings

• Claims involving 25 or more claimants with coordinated counsel must follow a bellwether process:

• Initial arbitration of 10 claims (5 selected by each Party).

• Remaining claims proceed after mediation, unless resolved.

Governing Law and Jurisdiction

• The Federal Arbitration Act, 9 U.S.C. § 1, et seq. (FAA) governs this section.

• Claims not subject to arbitration must be resolved in the state or federal courts in New York County, NY.

Time Limit for Filing

All claims must be filed within one year and one day of arising. Otherwise, they are permanently barred.

Severability

If any part of this section is deemed unenforceable:

• The remaining provisions will remain effective.

• Claims that cannot proceed in arbitration will be litigated in court.

Survival of Agreement

This arbitration agreement survives the termination of your relationship with Bullion Exchanges and any use of our services.

By engaging with Bullion Exchanges, you accept these terms and conditions, including the arbitration agreement, unless you opt out as described above.

 

Instagram and Facebook Giveaway Terms: 

• How to Enter: Specific entry instructions for each raffle or contest will be provided in the individual giveaway post.
  
• Winner Selection & Announcement: Each giveaway will specify the method of winner selection (e.g., random draw) and how/when the winner(s) will be announced.
• Eligibility: Open to legal residents of the United States, 18 years of age or older at the time of entry. Internet access is required. Employees of Bullion Exchanges and their immediate family members are ineligible to participate.
• Publicity Release: By participating, you grant Bullion Exchanges a non-exclusive, worldwide, royalty-free license to use your profile name, likeness, or comments for promotional purposes across our social media channels without further compensation, except where prohibited by law.
• Rights Reserved: Bullion Exchanges reserves the right to disqualify any entry at its sole discretion for any reason, including but not limited to: non-compliance with specific giveaway rules, unsportsmanlike conduct, or entries that are incomplete/invalid. We further reserve the right to change, suspend, or cancel the contest at any time.
• Platform Disclaimer: By participating, you provide a complete release of Meta (Instagram and Facebook). This giveaway is in no way sponsored, endorsed, administered by, or associated with Meta Platforms, Inc.

 

Any employee of Bullion Exchanges is ineligible to win a giveaway or sweepstakes posted at https://bullionexchanges.com/.  

*” Lowest price silver coin ever released” indicates the owners of Bullion Exchanges have never listed a lower-priced silver coin on https://bullionexchanges.com/.  

These terms of use may change at any time without any notice given to users and participants.

Contacting Us: If you have any questions about this agreement or the policies of this site, or your dealings with Bullion Exchanges please contact us at

Bullion Exchanges
30 West 47th Street, Store 1
New York, NY 10036

customerservice@bullionexchanges.com
1 (212) 354-1517